Privacy Policy

Last Updated: January 2026

This Privacy Policy governs how tk10 collects, uses, stores, and discloses personal information when you access or use our online casino and sports betting platform. By registering an account or continuing to use tk10, you acknowledge that you have read and understood this policy. We are committed to protecting the privacy of all players, particularly those based in Bangladesh, and to maintaining the security and confidentiality of your personal data at every stage of your experience with us.

1. Who We Are

tk10 is an online casino and sports betting platform operated for players in Bangladesh and beyond. We offer a broad range of entertainment services including cricket betting, live casino games, slots, and crash games. The platform is accessible via our website at https://tk10.vin. For data privacy inquiries, you may contact us at the email address provided in the Contact section of this document.

This Privacy Policy applies to all users of the tk10 platform, including registered members, guests browsing the site, and anyone who interacts with our customer support channels. By accessing our services from Dhaka, Chittagong, Sylhet, or any other location in Bangladesh, you agree to the terms outlined herein.

2. Information We Collect

To provide a safe, personalised, and compliant service, tk10 collects various categories of personal information. The types of data we may collect include, but are not limited to:

• Identity information: full name, date of birth, national ID or passport number, and a profile photograph where required for account verification.
• Contact information: email address, mobile phone number, and residential address in Bangladesh.
• Financial information: payment method details such as bKash account number, Nagad wallet reference, Rocket or Upay identifiers, and bank account information where applicable.
• Technical data: IP address, device type, browser type and version, operating system, session duration, and pages visited on the tk10 platform.
• Gameplay and transaction data: betting history, game activity logs, deposit and withdrawal records, bonus usage, and account balance history.

3. How We Use Your Information

tk10 processes personal data only for legitimate, clearly defined purposes. We do not sell your data to third parties. The principal uses of your information include:

• Account creation, identity verification, and the ongoing management of your player account in compliance with responsible gaming obligations.
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and ensuring timely and accurate financial transactions.
• Providing customer support, resolving disputes, and responding to account inquiries submitted to our support team.
• Improving platform performance, personalising your gaming experience, and sending service-related notifications that are directly relevant to your account.

4. Cookies and Tracking Technologies

tk10 uses cookies and similar tracking technologies to enhance the functionality of the platform and to deliver a smoother, more personalised experience. Cookies are small text files stored on your device when you visit our site. We use the following categories of cookies:

• Essential cookies: required for the platform to function correctly, including session management, login authentication, and security token validation.
• Performance cookies: collect anonymised data on how visitors interact with the platform so we can identify and fix performance issues.
• Functional cookies: remember your preferences such as language selection and session settings to make your return visits more convenient.
• You may adjust your cookie preferences through your browser settings. However, disabling essential cookies may impact your ability to use certain features of the tk10 platform.

5. Data Sharing and Third-Party Disclosure

tk10 does not sell, trade, or rent your personal information to any unaffiliated third party for marketing purposes. We may, however, share specific categories of your data with trusted service providers and partners who assist in the delivery of our platform. Any such sharing is governed by strict confidentiality agreements and is limited to only what is necessary for the stated purpose.

Categories of entities with whom we may share your data include payment processing partners (such as bKash and Nagad gateways), identity verification service providers, game software suppliers (including but not limited to Pragmatic Play, Evolution Gaming, Spribe), and fraud prevention agencies. In all cases, these entities are contractually bound to protect your data and use it solely for the agreed purpose.

6. Data Security Measures

The security of your personal information is a core priority at tk10. We implement industry-standard and platform-specific technical measures to protect data from unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes:

• SSL encryption on all data transmitted between your device and the tk10 servers, ensuring that sensitive information such as login credentials and payment data is protected in transit.
• Secure, access-controlled server environments where personal and financial data is stored, with routine audits and vulnerability assessments carried out by our technical team.
• Strict internal access policies that limit access to your personal data to only those employees or contractors who require it to perform their job functions within tk10.

7. Data Retention

tk10 retains your personal data for as long as your account remains active, or for as long as is reasonably necessary to fulfil the purposes outlined in this Privacy Policy. Where your account is closed or deactivated, we may retain certain data for a period required to satisfy legal, regulatory, financial, or audit obligations.

When personal data is no longer required, we will securely delete or anonymise it in accordance with our internal data lifecycle procedures. We do not retain data beyond what is strictly necessary for the stated purposes.

8. Your Rights as a User

tk10 respects your right to control your own personal information. Depending on applicable law and your specific circumstances, you may be entitled to exercise the following rights regarding your data:

• Right of access: you may request a copy of the personal information we hold about you and receive it in a structured, machine-readable format within a reasonable timeframe.
• Right of rectification: if you believe that personal information we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right of erasure: in certain circumstances, you may request that we delete your personal data, provided that doing so does not conflict with our legal retention obligations or ongoing dispute resolution requirements.

9. Children and Age Restrictions

tk10 is strictly an adults-only platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal information from anyone under the age of 21. If you are a parent or guardian and believe that your child has registered an account or provided personal data on the tk10 platform, please contact our support team immediately so that the account can be investigated and the relevant data removed.

Any account found to have been registered by a person under 21 will be immediately suspended. Any funds held in such an account will be reviewed in accordance with our Terms & Conditions, and any winnings derived from play conducted under the legal age will be forfeited.

10. Changes to This Privacy Policy

tk10 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the way in which we process your data. When material changes are made, we will update the "Last Updated" date at the top of this document. We encourage you to review this page periodically. Continued use of the tk10 platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way tk10 handles your personal information, please do not hesitate to reach out to our dedicated support team. We are committed to responding to all privacy-related inquiries promptly and transparently.

You may contact us at: [email protected]. Our support team operates around the clock and will address your inquiry within Bangladesh Standard Time (BST, UTC+6) business hours where possible.